FAQ

Frequently Asked Questions

Our service covers a wide range of coffee machine brands, including but not limited to Breville, De’Longhi, Saeco, and more. Rest assured, regardless of your machine’s brand, our expert technicians have the knowledge and expertise to provide comprehensive servicing and repairs.

For optimal performance and taste, we recommend replacing water filters in your coffee machine every 2-3 months. This ensures that your machine continues to produce high-quality coffee by effectively filtering out impurities from the water supply.

Yes, you can easily procure individual coffee machine components from our extensive inventory. Whether you need a specific part for maintenance or repair purposes, our online store offers genuine components to ensure the longevity and efficiency of your machine.

Currently, our services are primarily workshop-based. You can bring your coffee machine to our service center for diagnostics and repairs. However, in certain cases where transportation is inconvenient, we may offer pick-up and delivery services for added convenience.

Absolutely! Our comprehensive barista training sessions cater to both home users and businesses alike. Whether you’re looking to refine your skills or embark on a coffee-making journey, our training programs are designed to elevate your expertise and enhance your coffee experience.

Yes, our technicians are certified Breville service agents, equipped with the necessary expertise to handle repairs for Breville machines. With their certification and experience, you can trust that your Breville machine is in capable hands.

Scheduling a service appointment is hassle-free. Simply visit our website or give us a call, and our friendly staff will assist you in booking a convenient time for your service appointment. We strive to accommodate your schedule and ensure a seamless experience.

If your coffee machine is still under warranty, we recommend reviewing the terms and conditions outlined in your warranty documentation. Many warranties include coverage for repairs or replacements. 

Contact us with your warranty details, and we’ll guide you through the next steps to ensure your machine is properly serviced.

Yes, absolutely. While some issues may require hands-on diagnostics, we’re here to provide initial troubleshooting assistance over the phone. 

Our knowledgeable team will do their best to address your concerns and determine if the issue can be resolved remotely, saving you time and inconvenience.